Established in 2006.
A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. Proudly serving the community since 2006.
Vision of Care
A Caring Alternative was founded in 2006 by Melaina Rhoney as a behavioral health organization with a cutting-edge vision to integrated health care approaches. A Caring Alternative is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. The agency was founded on the belief that when people truly care and are willing to go the extra mile, we will not only improve lives, we will create success in the lives of the people we support.
Approach to Care
Our organization is a values-based behavioral health system. These value-based methods are the deeply ingrained principles that guide daily operations; they serve as the cultural foundation. Every employee understands the importance of upholding these practices established to guide ethical practice, plan, and deliver the highest quality of care for every client we serve. We believe a diverse, inclusive, and equitable organization is one where all employees, volunteers, and members — regardless of gender, race, gender identity, ethnicity, national origin, age, sexual orientation, education, disability, veteran status, or other dimensions of diversity — feel valued and respected. We are committed to providing informed, authentic leadership for cultural equity and modeling diversity and inclusion for the entire alliance. Our values are divided into three main categories:
Excellent Care Delivery
Meet consumers and families where they are.
Provide evidence-based service and promote holistic health.
Offer efficient and effective access to care.
Exceed standards to achieve consumer and agency outcomes.
Individual & Professional Growth
Promote and demonstrate a professional, positive, solution focused attitude.
Be growth minded and be able to give and receive feedback.
Enhance skills and knowledge base through ongoing training and education.
Promote a balance between work and family/personal life.
Agency Preservation & Growth
Commit to customer service, employee and stakeholder satisfaction.
Provide and encourage a team atmosphere in which all staff supports one another.
Seek and retain quality employees, invest in their development and communicate clearly and regularly their value to the agency.
Cultivate an environment that supports the mission, values and viability of the agency.
Mission of Care
The mission of A Caring Alternative is to be “the most valued and trusted agency in the community delivering behavioral health services and services to individuals with developmental disabilities. Through compassionate staff, who have the desire and knowledge to deliver quality services, we will strive to promote the independence of every client we serve. We make every effort to keep individuals and their families safe and comfortable in the most important place…their home and their local community.”
Commitment to Care
At A Caring Alternative, we strive to be the most valued and trusted agency in the community, providing the best quality behavioral health and substance use disorder programs to adults, adolescents, and children in Western North Carolina. Learn more about the services offered below.